[Webinar] Safer Gambling Interactions: How to Measure Success?

Thursday 16 November, 11.00-12.00 CET

The European Gaming and Betting Association (EGBA) invites you to join us on Thursday 16 November (11-12 CET) for a webinar discussion about safer gambling interactions, organised as part of the European Safer Gambling Week on 13-19 November.

During the webinar, panelists will delve into the best practices in communicating with customers to promote safer gambling, tailored and generic approaches to customer interaction, and ways to measure success.


11.00 – 11.05: Introduction by the moderator

    • Dr Maris Catania, RG Research Consultant, Kindred Group.

11.05 – 11.15: Presentation: Customer Interaction as a Tool for the Prevention of Problem Gambling

    • Dr Michael Auer, Director, Neccton.

11.15 – 12.00: Panel discussion

    • Dr Michael Auer, Director, Neccton.
    • James Carter, Head of Safer Gambling Operations, Flutter International.
    • Claire Donegan, Lived Experience Consultant.
    • Dan Spencer, Director of Safer Gambling, EPIC Risk Management.


* EGBA also hosted a webinar about markers of harm on Tuesday 14 November: watch it here.

Join the discussions during European Safer Gambling Week by following EGBA on Twitter @EUgambling and LinkedIn @European Gaming and Betting Association, and using the hashtag #ESGW23.

About EGBA

The European Gaming and Betting Association (EGBA) is the Brussels-based trade association representing the leading online gambling operators established, licensed, and regulated within the EU, including bet365, Betsson Group, Entain, Flutter, Kindred Group, and 888 William Hill. EGBA works together with national and EU authorities and other stakeholders towards a well-regulated and well-channelled online gambling market which provides a high level of consumer protection and takes account of the realities of the internet and online consumer demand. EGBA member companies meet rigorous regulatory standards and collectively have 267 online gambling licenses, serving 31.2 million customers, across 22 different European countries. They represent approximately one-third of Europe’s online gambling gross gaming revenue (GGR).

We use cookies in order improve your browsing experience on https://www.egba.eu, not to collect personal information. By continuing to use the site, you agree that that is OK. You can read more about our privacy policy here.