[Webinar] From Detection to Action: Getting Players to Respond
12.11.2026
Spotting a warning sign is the first step in protecting players. What happens next matters just as much. Join us for this webinar looking at how operators act once risky play is detected, why some messages land with players while others are ignored, and how to get the tone, timing and channel of a communication right. Experts will also discuss how to measure whether an intervention has made a real difference.
This webinar is being organised as part of European Safer Gambling Week 2026 (ESGW26) on 16-22 November.
Date: Thursday 19 November 2026, 11.00 – 12.00 CET (free to attend)
Speakers:
- Rasmus Kjærgaard, CEO, Mindway AI.
- Christina Theophilos, Head of RG Strategy, Super.
- Megan Vanderson, Consultant, EPIC Global Solutions.
- Moderator: Dr Maris Catania, Director of Player Sustainability, LeoVegas.
Additional EGBA webinars during ESGW26:
- Welcome to European Safer Gambling Week 2026: Play Smart, Stay Protected – Monday 16 November 2026, 11.00 – 11.30 CET.
- Growing up online: young people, gambling and gaming – Tuesday 17 November 2026, 11.00 – 12.00 CET.
- Spotting the signs: detecting risky play – Wednesday 18 November 2026, 11.00 – 12.00 CET.
- Beyond KYC: protecting players across the entire journey (co-hosted with Sumsub) – Thursday 19 November 2026, 15.00 – 16.00 CET.
- Behind the scenes: a day in the life of safer gambling teams – Friday 20 November 2026, 11.00 – 12.00 CET.
Throughout European Safer Gambling Week (16-22 November), there will be a social media campaign and a series of events taking place across Europe. For more information on how to get involved, visit www.safergambling.eu.
Join the conversation on social media by using the hashtag #ESGW26 and following EGBA on X (@EUgambling), LinkedIn (@European Gaming and Betting Association), and Instagram (@egba.eu).
