[Webinar] Online consumer protection: How to promote a safer internet in the EU

Thursday 20 October, 11.00 – 12.00 CEST

The internet is an integral part of everyday life for millions of European citizens. In 2021, 80% of people living in the EU used the internet on a daily basis. But as the internet and its use continues to grow and change our lives, often for the better, protecting consumers online has never been more important. In recent years, we have seen how the internet can be used to spread hate speech, share fake news, scam or defraud citizens, undermine privacy, or even harm kids.

A failure to address citizens’ concerns about these topics will undermine trust in the internet and the European Digital Single Market overall. While many companies have taken steps to improve safety on their online platforms, regulation of consumer protection online has often been inconsistent or fragmented. The EU, for its part, has taken big leaps to regulate the internet in recent times through the Digital Services Act and General Data Protection Regulation.

The European Gaming and Betting Association (EGBA) invites you to join us on 20 October for a webinar to discuss what is being done by various online sectors, including gambling, to protect their customers and to keep the internet free, open, vibrant, and secure. During the webinar there will be a presentation of a new study by KPMG which reviews the online consumer protections of various online services, including online betting companies. This webinar is organised as part of the European Safer Gambling Week 2022.



11.00-11.05: Introduction and welcome by the moderator

  • Dave Keating, Journalist, France 24.

11.05-11.15: Creating a safer and better internet at EU-level

  • Virginia Da Silva, Directorate General Justice and Consumers, European Commission.

11.15-11.25: Consumer protections in various online services – a study review

  • Elaine McCormack, Associate Director, KPMG.

11.25-12.00: Panel discussion

  • Dario La Nasa, Senior Public Policy Manager, Twitter.
  • Elaine McCormack, Associate Director, KPMG.
  • Vasiliki Panousi, Manager – EU Affairs, EGBA.

You can also join the discussions during the European Safer Gambling Week by following us on Twitter @EUgambling and using the hashtag #ESGW22.

About EGBA

The European Gaming and Betting Association (EGBA) is the Brussels-based trade association representing the leading online gaming and betting operators established, licensed, and regulated within the EU, including bet365, Betsson Group, Entain, Flutter, Kindred Group, and William Hill. EGBA works together with national and EU regulatory authorities and other stakeholders towards a well-regulated and well-channelled online gambling market which provides a high level of consumer protection and takes account of the realities of the internet and online consumer demand. EGBA member companies meet the highest regulatory standards and, in 2020, had 234 online gambling licenses to provide their services to 29 million customers across 19 different European countries. Currently, EGBA members account for 36% of Europe’s online gambling gross gaming revenue (GGR).

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