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MEMBERS DATA: KEY PERFORMANCE INDICATORS (2020)
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Complaints*
Share of customers using safer gambling tools (%)
*Data from 2 member companies
Total customers Mandatory and voluntary tools Voluntary tools
 
 
 
Customers
Safer gambling Pay-out of winnings Betting odds types KYC procedures Offers Bonuses Other
 
 
 
 
 
 
75% of customers had at least one safer gambling tool active, either mandatorily or voluntarily, on their online bett
 
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