A key objective of the association is to ensure its consumers can enjoy playing on members’ websites in a safe, secure and reliable environment. That’s why EGBA members have developed a set of ambitious self-imposed standards to:
Stay ahead of this fast changing technological environment
Enforce a consistent and high level of consumer protection across Europe
Offer binding and independent dispute settlement for consumers
The EGBA standards complement the licensing requirements imposed by online gaming regulators in different jurisdictions in the European Union. The EGBA standards have been amended in February 2011 to incorporate the Remote Responsible Gambling Standards as agreed in the European Committee for standardisation (CWA 16259 : 2011 – ‘Responsible Remote Gambling Measures’). The EGBA standards, which fully include the CEN standards, are a compulsory membership requirement. Their compliance is verified by a mandatory annual audit carried out by eCOGRA http://www.ecogra.org/ an independent London-based ISO/IEC 17025 accredited testing agency and player protection and standards organisation.
Non-compliance of a member with the standards would ultimately lead to expulsion from the association.
For a full list of the EGBA standards, please see here.
EGBA operators adhere to the ‘Responsible Remote Gambling Measures’ published by the European Committee for Standardization (CEN)
All EGBA members comply with the CEN Workshop Agreement on Responsible Remote Gambling Measures (CWA 16259: 2011), the first set of pan European consumer protection measures for online gambling in the EU. Their compliance is audited on a regular basis by eCOGRA, an independent auditing company.
The CWA contains 134 implementing measures in total that are aimed at attaining the following 9 policy objectives:
- The protection of vulnerable customers
- The prevention of underage gambling
- Combating fraudulent and criminal behaviour
- Protection of customer privacy and safeguarding of information
- Prompt and accurate customer payments
- Fair gaming
- Responsible marketing
- Commitment to customer satisfaction and support
- Secure, safe and reliable operating environment
The CWA also informs policy makers at national and EU level of the standards needed to maintain a responsible, safe and secure remote gambling environment.
The CWA was proposed and undertaken by a wide range of experts and stakeholders involved in different aspects of online gambling. They include academics in criminology and addiction, operators, players associations and experts on problem gambling. The CWA is based on more than 600 specific contributions made by the participants and submitted for public consultation over a 3 month period.
CWA 16259: 2011 – ‘Responsible Remote Gambling Measures’ can be obtained from the 31 CEN National Members, see the CEN webpage.
For more information please download the leaflet Responsible Remote Gambling Measures.
EU Athletes Code of Conduct
The 2013 Code of Conduct sets out the guiding principles and provides general advice to all athletes throughout Europe on the issues surrounding the integrity of sport and betting.
This latest Code of Conduct has been funded by the European Commission and developed in a partnership between EU Athletes, the European Gaming and Betting Association (EGBA), the Remote Gambling Association (RGA) and the European Sports Security Association (ESSA). It complements any rules provided by national laws, international conventions and sport regulations, both national and international.
This Code is designed to underpin an education programme for athletes which will include tailored advice according to specific sports and countries with examples to help explain each situation.